Support

Email support@somexai.com. We answer within one business day.

Common questions

The AI named the wrong item

On the confirm screen tap Rescan and pick Detailed quality, or Rescan with a hint and tell it what the photo doesn't show, like "size 10" or "it's a DeWalt". You can also just edit the fields.

Scanning a label doesn't open the app

Make sure BinBunny is installed on the phone doing the scanning. The iPhone Camera shows an "Open in BinBunny" banner; tap it. Inside the app, Locations → Scan Label works with any camera.

I'm out of scan credits

Buy a pack in Settings → Buy Scan Credits, or add your own OpenAI API key in Settings so scans never use credits.

Turning features on and off

Settings → Features. Simple, Organizer, and Reseller are presets; the toggles below them are individual. Hiding a feature never deletes data.

My items didn't sync

Settings → Account shows the sync status and a Sync Log with the exact error. Sync needs a signed-in account.

Delete your account

In the app: Settings → Account → Delete Account. This removes your profile, items, photos, scan history, and any marketplace connections. If you can't access the app, email support@somexai.com from your account's email address and we'll delete it within 30 days.